Question 1

Do You Send Teams Of People In To Clean My House?

Accepted Answer

No, under normal circumstances we will send one thoroughly trained housekeeper to clean your home. We feel sending teams of people into homes only increases liability and communication issues. This is one of the many ways Pure Bliss set’s itself apart from the competitors.

Question 2

Do You Send The Same Person Every Time My Home Is Cleaned?

Accepted Answer

We make every effort to send the same cleaner to your home for each visit. Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change.

All of the Cleaning Associates provide the same consistent service to every customer, if you would like to make a change, please do not hesitate to a

Question 3

How Do I Know I Can Trust The Person You Send To My Home?

Accepted Answer

We are very particular about who we hire.

Every Cleaning Associate undergoes a rigorous screening process that includes extremely thorough criminal background checks.

Our Cleaning Associates are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks.

Our Cleaning Associates respect customers by never eating, drinking, smoking or using appliances during home cleanings.

Trust is a vital component of our business.

Question 4

Do I tip the Cleaning Associate?

Accepted Answer

Tips for our cleaners are not required. Leaving a great review on Google, Facebook or referring your friends will mean a lot to them and help them get more customers. Our cleaners want to know that their work met or exceeded your expectations. However, if you do wish to leave a tip, please place it on the kitchen counter with a note so they know it is intended for them.

Question 5

Do We Have To Sign A Contract?

Accepted Answer

There are no complicated contracts. We are happy to earn your business each time we clean!

The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. A cancellation without enough notice to reschedule another appointment directly affects the Cleaning Associates income.

Question 6

What Time Will The Cleaning Associate Be At My Home?

Accepted Answer

You will have an arrival window of within an hour.

We cannot guarantee an exact time the Cleaning Associate will arrive because each home gets the attention it deserves. We never rush through jobs and never leave until the job is done to our standards. However, we do offer arrival time windows and preferences to fit your needs. Our software provides each Cleaning Associate with a detailed schedule which they try hard to adhere to. Our normal business hours are 9 AM to 5 PM.

We normally work Monday through Friday. We want you to enjoy your weekends with no interruptions. We may make exceptions if we have a Cleaning Associate who can work weekends. We are very flexible and will work with you to find a day and time that meets your needs.

Question 7

Are You Licensed, Bonded and Insured?

Accepted Answer

Yes. Pure Bliss Cleaning believes in doing things the right way. Did you know the state of Florida doesn’t require any state license for residential house cleaning? There are many independent housekeepers out there posing as legitimate “businesses”. Don’t be fooled by the cut-rate pricing they offer as a result of not having insurance costs. You and your belongings deserve to be protected.

Question 8

What If Something Breaks or is Missing?

Accepted Answer

While every effort is made to use great care in your home, sometimes accidents happen. Our Cleaning Associates are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced.

This is yet another advantage to only sending one person into a home rather than a team like most cleaning services. The Cleaning Associate knows that if something were to come up missing, they would be the first person asked about it. Because of this, the Cleaning Associates have always been very cautious to make sure that nothing is moved or misplaced.

Question 9

Do You Provide The Cleaning Supplies Or Do We?

Accepted Answer

The choice is yours. We realize that most customers already have basic cleaning equipment (vacuum, broom, mop) in their home. Each Cleaning Associate has their own supplies with them at all times. Should you wish for a specific product to be used, please leave it on the counter with a note or just let the Cleaning Associate know.

Question 10

How Do You Get In My House If I Am Not At Home?

Accepted Answer

You do not need to be home, although of course you’re welcome to be. Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. From time to time, our Cleaning Associates have arrived to find they cannot get into the home or office. We of course pay them for their time and in doing so may bill our clients for 50% of the service that would have been performed. We can also work with you to try to fit you into another spot that week to avoid this charge.

Question 11

Do I Have To Do Anything Before The Housekeeper Arrives?

Accepted Answer

In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items. The housekeeper will not know where your personal items belong and we prefer that they not go into your closets or drawers to put things away.

Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens.

Question 12

What If My Cleaning Is Scheduled On A Holiday?

Accepted Answer

We will contact you to reschedule your appointment.

Question 13

What If I Need To Reschedule An Appointment?

Accepted Answer

Please call our office at least 48 hours in advance.

Question 14

How Should I Pay For The Service?

Accepted Answer

Payment is due the day of your cleaning. We gladly accept credit cards and for regularly scheduled cleanings, we can securely store your payment information for future cleanings. Some customers find it convenient to leave a check on the kitchen counter, made payable to Pure Bliss Cleaning along with any special cleaning supplies you want us to use. Alternatively, you can call the office before your cleaning is scheduled and we can take payment over the phone.

Question 15

Why Does The First Time Cleaning Cost More?

Accepted Answer

The first time we clean your home it always takes longer. Because of this we charge an additional fee. Often there are areas of the home that have not been cleaned in a while. (Ex: washing the outside of the kitchen cabinets from top to bottom or the top of the refrigerator.) The first time cleaning fee covers the additional time required to thoroughly clean all items listed on the ScoreBoard©

Question 16

What Form Of Quality Control To You Provide?

Accepted Answer

Every time we clean your home, you will have the opportunity to go to our website and fill out a ScoreBoard©. We would like for you to make sure that all of the items listed on the form have been done in each room that was cleaned. We will be sure the housekeeper receives credit for a job well done.

Our Cleaning Associates are all given top-notch training to meet our demanding standards, and our Field Training Manager regularly conducts quality inspection checks.

Question 17

What About My Pets?

Accepted Answer

We love animals, but sometimes they don’t love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.

Question 18

What Areas Do You Service?

Accepted Answer

Pure Bliss Cleaning is routinely works with residential and small business customers in the following areas:

Wesley Chapel, San Antonio, Saint Leo, Dade City and Zephyrhills as we are conveniently based in Pasco County, Florida.

Cleaning in Zephyrhills, Dade City, Wesley Chapel & Surrounding Areas

Trusted, thorough home & office cleaning services tailored to your schedule and needs.

Explore our cleaning services

Residential Cleaning

Move-In and Move-Out Cleaning Services

Business & Commercial Cleaning

Because time is priceless

Let Pure Bliss Cleaning handle your cleaning so you can enjoy more free time.

About Pure Bliss Cleaning, LLC

Frequently asked questions

Answers to common questions about our cleaning services

Do You Send Teams Of People In To Clean My House?

Do You Send The Same Person Every Time My Home Is Cleaned?

How Do I Know I Can Trust The Person You Send To My Home?

Do I tip the Cleaning Associate?

Do We Have To Sign A Contract?

What Time Will The Cleaning Associate Be At My Home?

Are You Licensed, Bonded and Insured?

What If Something Breaks or is Missing?

Do You Provide The Cleaning Supplies Or Do We?

How Do You Get In My House If I Am Not At Home?

Do I Have To Do Anything Before The Housekeeper Arrives?

What If My Cleaning Is Scheduled On A Holiday?

What If I Need To Reschedule An Appointment?

How Should I Pay For The Service?

Why Does The First Time Cleaning Cost More?

What Form Of Quality Control To You Provide?

What About My Pets?

What Areas Do You Service?

Get an Estimate

Cleaning in Zephyrhills, Dade City, Wesley Chapel & Surrounding Areas

Trusted, thorough home & office cleaning services tailored to your schedule and needs.

Explore our cleaning services

Residential Cleaning

Move-In and Move-Out Cleaning Services

Business & Commercial Cleaning

Because time is priceless

Let Pure Bliss Cleaning handle your cleaning so you can enjoy more free time.

About Pure Bliss Cleaning, LLC

Frequently asked questions

Answers to common questions about our cleaning services

Question

Do You Send Teams Of People In To Clean My House?

Question

Do You Send The Same Person Every Time My Home Is Cleaned?

Question

How Do I Know I Can Trust The Person You Send To My Home?

Question

Do I tip the Cleaning Associate?

Question

Do We Have To Sign A Contract?

Question

What Time Will The Cleaning Associate Be At My Home?

Question

Are You Licensed, Bonded and Insured?

Question

What If Something Breaks or is Missing?

Question

Do You Provide The Cleaning Supplies Or Do We?

Question

How Do You Get In My House If I Am Not At Home?

Question

Do I Have To Do Anything Before The Housekeeper Arrives?

Question

What If My Cleaning Is Scheduled On A Holiday?

Question

What If I Need To Reschedule An Appointment?

Question

How Should I Pay For The Service?

Question

Why Does The First Time Cleaning Cost More?

Question

What Form Of Quality Control To You Provide?

Question

What About My Pets?

Question

What Areas Do You Service?

Get an Estimate